qq77's Privacy Policy

qq77 provides a safe and reliable online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we use it when you access our website, services, or mobile platform. By using our platform, you agree to the terms of this Policy.

This Policy applies only to qq77's own services. We are not responsible for the privacy practices of third-party services or websites.

1. Information We Collect

qq77 may collect the following types of information to provide its services:

1.1 Registration & Identity Information

When you open an account on our platform, we collect your name, date of birth, email address, and mobile number. National ID information may also be required for account verification. This information helps us confirm your identity and verify that you are 21 years of age or older.

1.2 Financial & Transaction Information

We collect your mobile banking details to process deposits and withdrawals. Transactions on qq77 are handled through bKash, Nagad, Rocket, and Upay. We retain transaction history, deposit amounts, and withdrawal records. Full payment card numbers or PINs are never stored.

1.3 Technical & Usage Information

When you use qq77, we automatically collect certain technical information, including:

• Your device type, operating system, and browser version
• IP address and approximate geographic location
• Time and duration of site visits
• Pages visited and click history
• Cookie and session data

1.4 Communication Information

If you contact our support team via live chat or email, those conversations may be recorded. This helps us improve our service quality and provide better assistance in the future.

2. How We Use Your Information

Collected information is used for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: For the gaming experience, transaction processing, and bonus management.
• Security: To prevent unauthorized access, fraud, and suspicious activity.
• Age Verification: To ensure the platform is used only by those aged 21 or older.
• Customer Support: To resolve your questions, complaints, and support requests.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To enhance our platform and user experience.

qq77 never sells your information to third-party marketers or shares it for advertising purposes without your consent.

3. Information Sharing & Disclosure

We may share your information with third parties in the following circumstances:

3.1 Service Provider Partners

qq77 works with a select group of technology and service partners — such as payment processors, identity verification services, and technical infrastructure providers. These partners receive only the information necessary to perform their designated tasks and are required to uphold our privacy standards.

3.2 Legal Requirements

We may be required to disclose information to law enforcement agencies pursuant to a court order, government directive, or legal obligation. In such cases, we will provide only the information legally required.

3.3 Business Restructuring

In the event of a business merger or acquisition, your information may be transferred to the new owning party. In such cases, this Privacy Policy will continue to apply, or you will be notified in advance.

4. Cookies & Tracking Technologies

The qq77 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve site functionality.

4.1 Essential Cookies

These cookies are necessary for the basic operation of the site — such as maintaining login sessions, managing security tokens, and remembering language preferences. They cannot be disabled.

4.2 Analytics Cookies

We may use analytics cookies to analyze user behavior and monitor site performance. This information is aggregated and anonymized.

4.3 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working properly.

5. Data Protection & Security

qq77 treats the security of your information as a top priority. We use industry-standard technologies and processes, including:

However, transmitting data over the internet is not entirely without risk. We follow industry best practices, but a 100% security guarantee is not possible. You are responsible for keeping your account password confidential and avoiding logging in on public networks.

6. Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. After an account is closed, we may retain certain information for the following reasons:

• To meet legal obligations
• For dispute resolution and defense of legal claims
• To prevent fraud and misuse
• As an audit trail for financial transactions

Once the retention period ends, information is securely deleted or anonymized.

7. Your Rights

As a user of qq77, you have the following rights:

7.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy within a reasonable timeframe.

7.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you may request a correction. Some information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

To exercise these rights, please contact us through the support channels listed below.

8. Privacy of Minors

qq77's services are strictly for users aged 21 or older. We do not knowingly collect any personal information from minors. Age verification is a mandatory step during account registration.

If we become aware that a minor has provided information in our system, we will immediately delete that information and close the associated account.

9. Third-Party Links & Services

Our platform may include services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi, and others. These providers have their own privacy policies, and information collected through their technologies is governed by their own policies.

For payment services, the privacy and security policies of bKash, Nagad, Rocket, and Upay apply. You are advised to read their respective policies before using these services.

10. International Data Transfers

Our servers and infrastructure may be located in various countries. Your information may be transferred internationally. Regardless of where it is stored, the protection standards described in this Policy will apply.

We ensure that international transfers are carried out with appropriate contractual safeguards and that the data protection standards of the recipient country are adequate.

11. Policy Changes

qq77 may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the website
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of this page

Continued use of the site after a revised policy is published will be considered your acceptance of the new terms. You are therefore advised to review this page regularly.

12. Responsible Gaming & Data Protection

qq77 believes that responsible gaming and personal data protection go hand in hand. We may use information about your gaming history and behavior to identify potentially problematic patterns and provide support where needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

13. Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.